Maintenance in Iluka is carried out to a higher standard to that of other suburbs within the City, this is funded through the Specified Area Rate or (SAR) which appears as a separate line item on the rates statement for all Iluka residents. 

Maintenance is carried out by private contractors who report directly to the City of Joondalup under the terms of the maintenance contract. A Service Level Agreement is in place between The Iluka Homeowners Association and the City of Joondalup which ensures that maintenance is carried out to the agreed standard and provides the maintenance sub-committee of the Association direct input into maintenance operations.

How the rate is set

The annual budget is agreed upon between the City of Joondalup and the Association based on the budgeted expenditure for both ongoing maintenance and replanting which must take place from time to time, particularly in the older areas of Iluka. The individual SAR contributions are arrived at based upon the rated value of each property.

How the SAR funds are spent

Maintenance

SAR funds can only be spent within designated areas which include the entry approaches into Iluka, roundabouts, traffic islands and public verges (i.e.: those which do not front private properties. The SAR also funds mowing and weed treatments which are carried out on a more frequent schedule than what would otherwise be the case. 

Not all of Iluka is covered by the SAR. Maintenance is initially the responsibility of the developer (Satterleys) for a designated period of time, typically 3 to 5 years, after which an area is handed over to the City of Joondalup and then falls within the SAR. 

Projects

Apart from the regular on-going maintenance, we do also undertake major project work in conjunction with the City of Joondalup and Contractors in order to significantly enhance designated areas of the suburb where it is felt that the original landscaping no longer meets our expectations or simply requires a make-over.

These projects are undertaken using reserve funds collected through the Specified Area Rate which may be surplus to maintenance funding or specifically collected for this purpose. Funding is also obtained through the City of Joondalup either through their Capital Works programme or maintenance budget.

SAR Coverage Area

If more detail is required then refer to the current year’s SAR Service Review document below.

SAR – Turf Areas

SAR – Landscape Areas

Maintenance Issues

As you are paying additional contributions for the enhanced level of maintenance then it is reasonable that you should expect that your money is being spent effectively. If you notice a maintenance issue, whether it is maintenance that has not been carried out satisfactorily or requires urgent attention, you are able to report it directly to the City of Joondalup through the online “Report It” Customer Request System (CRM).

We would encourage all residents to make use of this facility. The committee regularly meets with City of Joondalup Maintenance representatives to review the maintenance being carried out.

Click Here to go directly to the City of Joondalup’s “Report It” CRM system.

Contract Documentation

The contract documentation consists of a Service Level Agreement which spans a three year period and defines the area to be maintained and the expected level of service and annual Service Review documents which detail each coverage area and the associated annual cost.

Service Level Agreement

 Iluka Service Level Agreement 2019-2022

2021-2022 Specified Area Rating (SAR) Review

18th June 2021.
The City and the Iluka Homeowners Association Inc (IHA) have evaluated the services and associated costs in managing the Specified Area Rate (SAR) landscapes within the suburb to an agreed enhanced level and cost for 2021-22.

SAR Service Review 2021-2022

2020-2021 Specified Area Rating (SAR) Service Review

18th February 2020.
The City and the Iluka Homeowners Association Inc (IHA) have evaluated the services and associated costs in managing the Specified Area Rate (SAR) landscapes within the suburb to an agreed enhanced level and cost for 2020-21.

2019-2020 Specified Area Rating (SAR) Service Review

1st April 2019.
The City and the Iluka Homeowners Association Inc (IHA) have evaluated the services and associated costs in managing the Specified Area Rate (SAR) landscapes within the suburb to an agreed enhanced level and cost for 2019-20.